ctk33's Privacy Policy

ctk33 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, and how that information is used and kept secure.

This policy applies to the ctk33 website (ctk33.lat) and all services connected to it. By creating an account, logging in, or using any service on our platform, you are considered to have accepted the terms of this privacy policy.

Our responsibility is to ensure the security of your information and not to disclose your personal information to third parties without authorization. We are firmly committed to this promise.

For the purpose of registration and service delivery on the ctk33 platform, we may collect the following types of information:

2.1 Personal Identity Information

• Your full name, date of birth, and gender
• National ID or passport number (for identity verification)
• Current and permanent address
• Email address and mobile number

2.2 Financial & Transaction Information

• bKash, Nagad, or Rocket mobile banking account numbers (full numbers are not stored)
• Bank account details (if bank transfer is used)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical & Usage Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Time spent on the platform, pages visited, and gaming activity logs
• Information obtained from cookies and similar tracking technologies

ctk33 collects and uses your information only for specific, lawful, and necessary purposes. We need this information for the following reasons:

3.1 Account Management & Verification

We use your personal information to verify your identity, create and maintain your account, and prevent unauthorized access. This is essential for the security of our platform.

3.2 Financial Transaction Processing

Transaction information is used to correctly process deposit and withdrawal requests and to prevent financial fraud. Our goal is to ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.

3.3 Customer Service & Support

Our support team may use your account information to quickly resolve any issues you have. This is entirely for your benefit.

3.4 Ensuring Responsible Gaming

ctk33 takes responsible gaming very seriously. By analyzing data on user gaming behavior, we can identify potentially problematic gaming patterns and intervene when necessary.

3.5 Platform Improvement

We use technical and usage information to continuously improve the quality of our services by analyzing user experience.

To ensure the security of your information, ctk33 uses industry-standard security measures:

4.1 SSL Encryption

All data sent to and received from our platform is protected by SSL/TLS encryption. This means that information exchanged between your browser and our servers cannot be read by third parties.

4.2 Server Security

Our servers are located in secure data centers and undergo regular security audits. Modern firewalls and intrusion detection systems are used to prevent unauthorized access.

4.3 Data Retention Period

We retain your information for as long as your account is active and for any additional period required to meet applicable legal obligations. Financial transaction records are generally kept for up to five years.

4.4 Access Control

Within ctk33, only staff who need your information to carry out specific responsibilities are able to access it. All access is strictly logged and monitored.

ctk33 never sells or rents your personal information. However, limited information sharing may be necessary in certain circumstances:

5.1 Payment Processors

Only the necessary financial information is shared with authorized payment partners to process bKash, Nagad, Rocket, and bank transfers. These partners are bound by strict confidentiality agreements.

5.2 Technology Service Providers

Only information essential for service delivery is shared with the technology partners needed to operate the platform. Our game providers, including Pragmatic Play, Evolution Gaming, and Spribe, also operate under confidentiality agreements.

5.3 Legal Obligations

We may be required to provide information to the relevant authorities when required by court order, government directive, or applicable law. In such cases, we provide only the legally minimum required information.

5.4 Fraud & Scam Prevention

In the interest of protecting platform security and users, relevant information may be shared with security agencies in cases of financial crime or fraud.

The ctk33 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your preferences. These cookies cannot be disabled.

6.2 Performance Cookies

Cookies used to monitor and improve platform performance. These do not store personally identifiable information.

6.3 Managing Cookies

You can disable non-essential cookies through your browser settings. However, this may limit some platform functionality.

As a user of ctk33, you have the following rights over your own information:

7.1 Right to Access

You can contact our support team to find out what information we have stored about you. We will provide that information to you within a reasonable time.

7.2 Right to Correction

If there is any incorrect or outdated information in your profile, you can request that it be corrected. We will make that correction promptly.

7.3 Right to Deletion Request

In certain circumstances, you can request that your account and related data be deleted. However, some information may be required by law to be retained.

7.4 Data Portability

You can request a copy of your personal information in a machine-readable format.

7.5 Objection to Processing

If you have an objection to a certain type of data processing, you can let us know. We will review each request and make a decision.

To exercise any of the above rights, contact our support team. Our 24/7 live chat service and email support are always available to you.

ctk33 strictly provides services only to those aged 21 or older. We do not knowingly collect any information from minors.

If we become aware that a user is a minor, we will immediately suspend their account and delete all associated data. If a parent or guardian becomes aware of their minor child's account, please contact us immediately.

Age verification steps are included in the registration process. We are committed to ensuring responsible gaming.

ctk33 primarily provides services for the Bangladesh market. However, some of our technology partners may be located abroad, which means some of your data may be transferred internationally.

For any international data transfer, we ensure that the relevant country or organization maintains adequate data protection standards. Data protection is clearly addressed in all our partner agreements.

Our game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi also comply with international data protection standards.

ctk33 reserves the right to update this privacy policy from time to time as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A prompt to accept the updated policy will be displayed when you log in to the platform
• The date of the update will be noted on the website

Continued use of the platform after the updated policy is published means you are considered to have accepted the new policy. If you do not agree with the changes, you may request to close your account.

If you have any complaints or concerns about our privacy policy, you can let us know directly. We take every complaint seriously and make every effort to respond within a reasonable time.

ctk33 believes that most disputes can be resolved through discussion. Our support team is always here for you.

If you do not receive a satisfactory resolution regarding our policy, you have the right to file a complaint with the relevant regulatory authority.